Returns & Exchanges

At Pristine Marketplace, we are committed to ensuring your sports gear meets your performance standards. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused items in their original packaging with all tags attached to ensure they remain in pristine condition for processing.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to any authorized carrier location and keep your tracking receipt until your refund or exchange is confirmed.